onboarding
noun
on·board·ing
ˈȯn-ˌbȯr-diŋ
ˈän-
1
: the act or process of orienting and training a new employee
… good onboarding leads to higher employee engagement and greater retention rates.—Joyce E. A. Russell
2
: the act or process of familiarizing a new customer with one's products or services
Customer onboarding primarily involves answering customers' questions and addressing their concerns so they have a smooth, positive experience with your product or service.—Aaron Agius
3
: the act or process of converting data to digital form
While many retailers are coming to terms with the need for data onboarding and management, there is still a massive chasm between collecting data and using it to the fullest advantage.—Larisa Bedgood
onboard
ˈȯn-ˌbȯrd
transitive verb
ˈän-
onboarded; onboarding
The workflow chart that was pinned to the wall was an excellent orientation for me, as a new employee, and anyone else being onboarded.
—Jill Duffy
It's easy to forget how difficult hiring people is and getting them onboarded and effective in their job.
—Sue Gilbert
Once a customer is onboarded, they can immediately start using the account for remittance payments …
—Richard Gluyas
Cite this Entry
“Onboarding.” Merriam-Webster.com Dictionary, Merriam-Webster, https://www.merriam-webster.com/dictionary/onboarding. Accessed 5 Aug. 2026.
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